Welcome to Belle Vue Vets
There has been a veterinary practice in Wigton since 1919 and in 1999 we moved to purpose-built premises at Syke Park, with modern equipment, hospitalisation facilities and ample free parking.
We have a friendly team of vets, nurses and support staff who genuinely care for your animals and are dedicated to providing the best surgery, treatments and advice to both farming and companion animal clients.
IMPORTANT - CLIENT INFORMATION
IF OUR PHONE LINES ARE BUSY - DO NOT LEAVE A MESSAGE
THEY CAN'T BE PICKED UP. PLEASE WAIT, THEN CALL BACK.
CORONAVIRUS UPDATE
Tel: 016973 42174 (24 Hours)
Tel: 016973 41806 to say you arrived at the practice
Tel: 016973 41805 to make payments
(Mon-Fri 08:30 - 17:30 & Sat 08:30 - 12:30)
Medicine orders: medicine@wigtonvets.co.uk
⚠️COVID-19: A message for our clients *UPDATED (15.06.20)*
To all of our clients, firstly we hope you are safe and well.
At Belle Vue Vets it is imperative we keep our staff safe and well, so that we can stay open and provide you and your animals, either large or small, the best service possible. Therefore, we are running on skeleton staff with a rotation of different teams daily, to avoid anyone getting unwell.
Our phone line (016973 42174) is now being answered remotely 24 hours a day.
This phone line will get busy. Please do not leave a message if you are given that option. Instead please call back in a few minutes.
This is not an ideal situation but we thank you for your understanding during this very difficult time.
The practice is open for any animals that require necessary treatments and emergencies. We are also open for the collection of pre-ordered medication. Please phone first to discuss your needs BEFORE coming to the practice.
Small animals
We are available to provide advice regarding your pet over the phone at all times. A vet or nurse will contact you to discuss the issue. We are also available 24 hours a day to deal with any emergencies. If required we will arrange to see your pet and take all necessary steps to maintain social distancing.
Regarding routine pet vaccinations we have been working with our vaccine manufacturer and they have advised us that booster vaccines can be postponed for 3 months from your pets vaccine due date. This is what we class as 'off licence' but necessary at this time. If you have a vaccination appointment booked in the next few weeks, we will rearrange this for you.
If you have a new puppy or kitten, primary vaccinations are important. We will in some circumstances continue to see them. Please phone to discuss this with us.
When attending your appointment, please be advised that the reception door will be locked to minimise footfall in reception.
· Please call us once you have arrived and wait in your car or outside the practice.
· Once the vet is available, they will come outside to greet you.
· They will talk to you over the phone or at a 2m distance to find out your animals problem
· We will then take your animal inside the practice for an examination and medication as required.
· Your pet will then be returned to you outside and your medication explained to you.
· If you have to come into the practice, only 1 person will allowed with their pet.
Unfortunately we will not be conducting house visits unless there are exceptional circumstances.
If you are not able to leave your home due to being in a high-risk category or are experiencing symptoms please let us know and we can respond to your situation appropriately. We will do our best to get any medications to you.
Farm Animals
We aim to conduct most farm animal consultations by telephone if possible and medications, if required can be dispensed for you to collect.
However, we are still able to do farm animal visits including for emergencies and where there is an immediate welfare issue. Routine visits where they are deemed necessary for food production can also continue. Please speak to your vet about this.
Medicines
All medicines for farm animals and small animals, repeat prescriptions, pet foods, flea & worm treatments can be ordered at medicine@wigtonvets.co.uk
This can be done by text from your mobile or by e-mail.
Please include your name, address, contact phone number, the medicine(s) you require and the name of the animal. This address will be checked during office hours only and we will contact you when your order is ready for collection.
If the medication required is not in stock a minimum of 48 hours’ notice will be required as delivery times from our wholesaler are longer due to the current situation.
Once you have arrived for your order please follow the same procedure by calling us and we will then bring your medication to you by placing it on the table outside reception.
We appreciate your understanding and patience during this difficult time. We would like to reassure clients that we are here to help and if there is anything you are concerned about do contact us.
016973 42174 (24 hours)
016973 41806 to say you have arrived at the practice
016973 41805 to make payments
(Mon-Fri 8.30am to 5.30pm and Sat 8.30am to 12.30pm)
Farming
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